Process Design & Development

Proposal Preparation

It includes the request, calculation, risk assessment, approval and revision processes of proposals.

Contract Approval

It includes all steps regarding the creation of contracts, editing, tracking and approval on the common platform.

Customer Communication

With integration with the call center IVR application, automatic recording is created and other processes are triggered.

Purchasing Management

All received offers are collected in one place and the purchasing process is managed according to automatic rules.

Complaint Management

Complaints are collected in a common pool, guidance and evaluation are made by the system. The survey is sent.

Demand Management

It enables a case to be created by e-mail through service channels and the process to be initiated and managed according to the request.

Agency Management

The opening, closing, document collection, visit, reporting and approval processes of agencies/brokers are managed.

Administrative Affairs & HR

Initiating requests made to the Administrative Affairs department through the system and tracking the termination of the service.

Brand & Communication

Requested jobs are passed through the approval process and are tracked and reported through the system.

Notification & Official Correspondence

The official documents coming to the company are collected in a single channel, forwarded to the relevant units and their finalization is monitored.

Suggestion System

A structure where employees submit their suggestions through the system and voting and evaluations can also be made through the system.

Payment & Collection

Defining payment transactions within the framework of the rules and tracking collection requests by the system.

Risk management

Automatic calculation of possible risks according to determined parameters and initiating relevant proposal etc. processes.

Signature & Approval

It follows the process of transmitting approvals to the customer with digital signature and transferring the documents from the customer to the system.

Quality management

Platform for monitoring work steps in accordance with quality procedures on the system and performing inspections.