Thanks to the platform we have developed through successful collaboration, we continue to follow our customers from the first contact to the moment of ensuring operational excellence and customer satisfaction.
Gulf Sigorta was enabled to manage all insurance processes through a single system.
Customer satisfaction was achieved with SLA measurements monitored by the system.
Correspondence that is legally required to be followed has been transformed into business processes and tracking has become easier.
Workload was reduced with core system integrations and automatically started processes.
Applications made via web form, phone call, e-mail notification and complaint.com can now be tracked through a single system.
Company employees were given the opportunity to process requests such as leave, advance/expense, and suggestions through the system and to work location-independently.
The quality of the service provided was measured with the prepared survey structure. Necessary actions were taken for customer satisfaction.
With the SLA structure, all steps were measured and waiting times were determined, and time losses were prevented with improvements.
All stages of the offers were calculated and prepared through the system.
Manual contract preparation processes have become digital and the time has been shortened.
A structure was established where all approvals and signatures are made electronically.
With the Customer Appointment system process, all appointments were tracked through the system.
Thanks to the Case Management structure, heavy e-mail traffic was easily managed and processes were automatically tracked.
Customer feedback times have been shortened thanks to processes initiated automatically by requests received via e-mail.